BCD Travel is one of the largest and fastest growing travel companies, operating in more than 90 countries. We are one of the best places to work because of our fundamental commitment to employees. We look for service-minded people interested in helping us maintain our reputation for service leadership and extraordinary results.
Job Summary:
Under general direction, as a top level contributor, independently designs, tests, implements, troubleshoots and maintains Messaging (Unified or otherwise) architectures to include hardware platforms, client applications, server services and operating systems. Advises management on new direction of Messaging infrastructure, as it applies to local, regional and global operations. Analyzes current enterprise and makes recommendations for capacity planning and performance tuning based on corporate goals and alignments. Partners with architecture group on client-server infrastructure design issues. Provides 3rd or 4th level support for Email/Messaging and relative subcomponents. Evaluates, tests and makes recommendations on new/upgrades to hardware, OS, network and applications and their impact on existing system configurations. Independently researches and resolves moderately to highly complex technical problems. Documents standards, implementation procedures, and troubleshooting processes. May act as project manager on one or more projects.
NOTE: The team works within a fast-paced environment to provide real-time project level support and support for system issues. This is a key position which requires the skills of an architect, project manager, and systems administrator as well as the patience and tact of a good customer service representative. This position requires extensive collaboration with teammates, other business units, IT management and vendors. Must have good communication skills and enjoy working in a team environment.
Essential Job Functions Include:
- Email and Messaging ownership and accountability for uptime and performance
- Provides specialized enterprise level support and management for Microsoft Exchange, Lync Blackberry Enterprise Server, Faxination and associated messaging technologies, including remote IT sites for the Windows Messaging environments
- Designs, tests, implements, troubleshoots and maintains Messaging architecture and components to include related applications, services, performance technologies and health/risk assessments as it applies to enterprise infrastructure
- Designs, tests, implements, troubleshoots and maintains corporate Messaging structures
- Analyzes current enterprise and makes recommendations for capacity planning, performance tuning and design issues
- Design, develop, and articulate solutions based on a strategic business or technical requirements
- Work with business partners to translate customer requirements and recommend system solutions and formulate detailed specifications, including architecture and costs
- Collaborate with internal and external teams to ensure engineered solutions are aligned to company standards
- Lead the implementation with responsibility for the delivery of the technical architecture designs, strategies, and quality assurance plans that will be delivered
- Work closely with Project Managers and Program Managers in the design, development, and implementation of the technical content defined in the Statement of Work
- Act as a project manager on multiple complex projects, responsible for driving multiple projects and phases of a project to completion
- Create project status reports and accurately track/manage project issues and risks
- Prepares recurring analysis reports on capacity, health, new issues and resolved issues
- Maintain regular communication with management to update them on project status and critical fault resolution progress
- Provide System Architecture strategy and roadmaps for Messaging infrastructure
- Provide Architecture Design and support for Corporate Infrastructure and Client facing solutions
- Evangelizing ITISS strategy within business and management
- Design and maintain system security
- Develop and implement business solutions using Powershell, VBScripts, GPO’s, etc. . .
- Independently researches and resolves highly complex technical problems
- Document infrastructure, standards/process, implementation procedures and troubleshooting processes
- Maintains current patches, updates and versions for responsible architectures and applications
- Enforce Windows Server administration standards, policies and guidelines and develop and implement them as the needs are identified and prioritized
- Mentor and train level I, II and III Engineers in Exchange and Messaging architectures, including troubleshooting, resolving and providing root analysis for issues
- Troubleshoot Microsoft Exchange issues and escalate as required
- Maintain continuously updated documentation of Exchange, Messaging and Communications environment in order to facilitate the support and improvement of the platform
- Participate in the selection of services and products from a variety of vendors
- Work may extend beyond normal business operating hours
Qualifications:
- Min 5-8 years experience with administering and maintaining Microsoft Exchange 2007/2010 Messaging Environments
- Min 5 years experience troubleshooting Windows server services and components
- Min 5 years experience with Enterprise Server Class Hardware
- Min 3 years experience with Windows clustering technologies
- Ability to evaluate application architecture and its implications to windows infrastructure
- Broad understanding of all major Windows Infrastructure components
- Detailed knowledge on Microsoft Exchange 2003/2007 environments
- Detailed knowledge of Microsoft Outlook 2007+
- Detailed knowledge in Windows Client and Server Architecture
- Knowledge of Windows Server 2003 / 2008 R2 Standard/Enterprise
- Knowledge of security around Message applications and architectures, including but not limited to email, IM, Fax, Live meeting and messaging to mobile devices
- Knowledge of Windows XP / Vista / Windows 7
- Knowledge of Blackberry Enterprise Server (BES)
- Knowledge of Microsoft Lync application, architecture and systems
- 5+ years Microsoft Exchange 2003/2007 design, testing, operation, troubleshooting and maintenance experience
- 5+ years Exchange email architecture experience in a global, multi-site company
- 3+ years project management experience
- Strong documentation skills including experience writing proposals and statements of work
- Must be able to work under pressure and act independently
- Excellent verbal and presentation skills
- Excellent troubleshooting and problem solving skills
- BA or BS degree in Computer Sciences or equivalent work experience
- MCITP or MCSE Certifications are a plus
- Experience with PCI a plus
- Knowledge of ITIL a plus
Salary will be commensurate with experience. Please include salary requirements along with resume for consideration. No phone calls regarding job inquiries. No recruiters please.
BCD Travel aims to deliver to our team members exciting, rewarding careers with unlimited opportunities for professional growth. We offer a fun work environment and an excellent benefits package. EOE M/F/D/V
To Apply for this position, please CLICK HERE
- Location: Atlanta, GA
- Compensation: Competitive
- Principals only. Recruiters, please don’t contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
Senior Engineer, Messaging Services (Atlanta, GA)
Jobs
architecture, architecture group, bcd travel, customer service representative, enterprise, fast paced environment, good communication skills, implementation procedures, manager, Messaging, server infrastructure, support, Travel, Work