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Posts Tagged ‘Service’

Ecommerce Customer Service Job in Batavia 60510, Illinois US

February 11th, 2012

Ecommerce Business to Business Company, located in Batavia, Illinois seeking Experienced Customer Service Representative.

Monday thru Friday 9 am – 5 pm. Proficient in Word, Outlook, Excel, Quick Books.

At least one year of experience in a call center environment confidence in working with customers via email, fax or phone.

Knowledge of freight terminology and ability to quote freight charges via common carrier or small package delivery is expected.

The qualified candidate must be able to adapt to change quickly in the ever changing electronic world.

Minimum Education Requirement – Associates Degree in related field.

Salary Range – $12 to $14 per hour – Health Insurance – 401K.

Company is an Equal Opportunity Employer.

Send resume to: econcsr [at] gmail [dot] com Posting provided by:
Ecommerce Customer Service Job in Batavia 60510, Illinois US

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Service Desk Technician (Acworth)

January 27th, 2012

MSP in Acworth area looking to fill technician position. Strong troubleshooting & People skills are required. Preference given to candidates with experience on Kaseya and ConnectWise.

GENERAL SUMMARY:
The Service Desk Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Essential Duties and Responsibilities:
? IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
? Support of disaster recovery solutions
? Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
? Basic remote access solution implementation and support: VPN, Terminal Services, NTR, Kaseya
? Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
? System documentation maintenance and review in ConnectWise
? Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:
? Improve customer service, perception, and satisfaction
? Fast turnaround of customer requests
? Ability to work in a team and communicate effectively
? Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
? Escalate service requests that require engineer level support
? Responsible for entering time and expenses in ConnectWise as it occurs
? Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
? Enter all work as service tickets into ConnectWise

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Advanced understanding of operating systems, business applications, printing systems, and network systems
? Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
? Diagnosis skills of technical issues
? Ability to multi-task and adapt to changes quickly
? Technical awareness: ability to match resources to technical issues appropriately
? Service awareness of all organization’s key IT services for which support is being provided
? Understanding of support tools, techniques, and how technology is used to provide IT services
? Typing skills to ensure quick and accurate entry of service request details
? Self-motivated with the ability to work in a fast moving environment

Pay Range: $30 – $45K (DOE & Skills test)

Job Skills test administered prior to hire (2-3 hours in length)
Background check required
Drug screening required

  • Location: Acworth
  • Compensation: $30 – $45K DOE & skills test administrated prior to hire
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


Service Desk Technician (Acworth)

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GREAT BENEFITS! Waste Management Now Hiring Customer Service Rep II’s (Alpharetta)

January 27th, 2012

Do you enjoy helping others?  Do you find it rewarding when you have solved a customer’s problem?  Is working for an award winning organization with a team of other professionals committed to world class customer service a place that you’d like to grow your career? If your answer is yes, then apply for the Customer Service Representative role today.  We want people like you that will help us continue to grow as an industry leader. 
 
The role of the Customer Service Representative is to identify and resolve customer service issues, such as missed pickups and billing issues, in a timely manner.

Requirements

  • High school diploma or G.E.D.
  • Ability to use a computer in a Windows based environment
  • Proficiency (perform the skill without assistance) using Microsoft Outlook, Word, and Excel
  • Must be able to type 35 words per minute
  • Legally eligible to work in the United States
  • Ability to perform physical requirements of the position with or without reasonable accommodations.
  • Successfully pass pre-employment (post offer) drug screen and background check 

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, Tuition Reimbursement and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.
 
Apply today if you are interested in real opportunities for career growth while making a difference in the communities we serve.

Please click the link below:

https://wm.greatjob.net/jobs/EntryServlet?job=CBBJQ&media=00G

EOE M/F/D/V

  • Location: Alpharetta
  • Compensation: $14.50/hr and Excellent Benefits!
  • OK to highlight this job opening for persons with disabilities
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


GREAT BENEFITS! Waste Management Now Hiring Customer Service Rep II’s (Alpharetta)

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Los Angeles Career Fair – Thursday, January 26th – Meet with several hiring companies Job in Los Angeles 90045, California US

January 23rd, 2012

Diverse Careers Full Time and Part Time Jobs

Career Fair!

Find your new career at a Diverse Careers Career Fair! Our mission is to connect the best and most talented job seekers with exceptional companies.

Come to one of our Career Fairs and meet recruiters from a broad range of industries and companies.

* Meet face to face with recruiters from top employers from your area

* Explore numerous opportunities across a wide range of industries

* Be sure to dress professionally and bring several copies of your resume

* Don’t miss this opportunity to meet your next employer! OUR NEXT EVENT DIVERSE CAREERS LOS ANGELES CAREER FAIR Thursday, January 26, 2012- 10am to 2pm Hilton Los Angeles Airport 5711 West Century Boulevard

Los Angeles, CA 90045 FREE admission to job seekers!

No pre-registration required.

* For more information please visit our website at www.diversecareers.com. Meet with recruiters from the following industries represented at our Career Fairs and/or Website: Banking, Finance, Sales, Customer Service, Healthcare, Information Technology, Advertising, Public Relations, Accounting, Administrative, Construction, Consulting, Call Center, Education, Training, Electronics, Engineering, Security, Law Enforcement, Legal, Manufacturing, Light Industrial, Pharmaceutical, Computer Services, Creative, Government, Human Resources, Recruiting, Insurance, Operations, Other, Real Estate, Restaurant, Food Service, Retail, Science, Telecommunications, Logistics, Transportation, Warehouse, Marketing, Management, Hospitality, Vocational Schools, Colleges, Technical Colleges, Full Time, Part Time, Interns and more.

Positions commonly filled at Career Fairs include: Inside Sales, Insurance Agents, Managers, Advance Planner, Part-time Teller, Personal Banker, Business Banking Specialist, Technicians, Sales Reps, Account Executive, Customer Service, Collection Specialist, IT, Reception, Insurance Agents, Managers, Outside Sales, Business Analyst, Police Officer, Financial Professionals, Assistant Manager, Store Manager, Area Supervisor, Student Recruiters, Education, Security Professionals, Credit Managers, Administrative, Agency Owner, Financial Services Agent, Home Based Business Owner, Skilled Trades, Management Trainees, Deputy Sheriff Trainees, Civilian Positions, Deputy Sheriffs, Nurses, Social Workers, Rehab Counselors, Security Officers, Loss Prevention, Clerical, Pharmacy, Service and Maintenance, Allied Health Positions, Accountant, Administrative Assistant, District Manager, Drivers, Auditor, Business Analyst, Claims Representative, College Interns, Contracts Manager, Engineer, Entry-Level, Financial Analyst, Financial Auditor, HR Analyst, HR Generalist, IT Support Specialist, Fireman, Machinist, Maintenance Technician, Marketing Executive, Marketing Manager, Public Relations Representative, Regional Manager, Receptionist, Retail Buyer, Retail Operations Manager, Risk Manager, Senior Accounting Assistant, Systems Analyst, Technical Manager, Recruiter, Shipping & Receiving, Office Support, Data Entry, Loan Officer, Broker, Accountant, Secretary, Electronics, Electrician, Handyman, Construction, Social Services, Medical, Automotive, Dispatcher, Cashier, Telemarketer, Call Center, Social Services, Purchasing, Cable Installer and more.

Helpful Career Fair Tips for Job Seekers: 1.

) Dress professionally.

Please dress in business attire.

This is your opportunity to make a great first impression2) Bring several copies of your resume.

Recruiters from a variety of industries will be there, so make sure you have different versions of your resume handy3) Rehearse a personal introduction that allows you to sell your skills and make a good impression in a short period of time4) Plan your visit to the Career Fair.

Give yourself plenty of time to meet with the companies that are present.

Allow yourself time for a busy event and possible on the spot interviews5) Be courteous, polite and professional to everyone you meet on the day of the career fair.

Follow up with every prospective employer you meet with.

www.diversecareers.com
Los Angeles Career Fair – Thursday, January 26th – Meet with several hiring companies Job in Los Angeles 90045, California US

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Service Technician (850) (Atlanta, GA)

January 18th, 2012

Join our history of success!

850 — Service Technician

Auto-Chlor System, founded in Memphis, Tennessee in 1938, now operates through a dealer and company-owned network in most of the United States. We are a national leader in the lease and service of commercial dishwashing machines and sales of institutional cleaning chemicals. Our primary customers include dining, hospitality, and institutional healthcare. We are known for our exceptional services and products. Our employees are known for their dedication toward servicing our customers and promoting sustainable green practices. Auto-Chlor System services clients locally, regionally and nationally for over 70 years.

Position: We are currently seeking a motivated entry level service technician to support branch warehouse and customer service operations in our North Atlanta branch. We are seeking candidates who have a positive attitude and strong work ethic. The duties include:
? Maintaining warehouse chemical and parts inventory
? Back-up/vacation coverage for Route Service & Sales Representative Team
? Deliver to and service established customer routes using company vehicle
? Ability to lift products up to 50 lbs.
? Support 24 hour customer service program (On-Call Rotation)
? Assist with selling and servicing customers
? Duties include rebuilding dish machines and supporting field service technicians
? Assist in installation of equipment

Qualifications:
? Strong mechanical aptitude
? Ability to work independently
? Ability to multi-task
? Warehouse/ Inventory
? Pre-employment screening required
? CDL with Hazmat or eligibility to attain

Compensation/Benefits:
? Competitive Salary
? Paid Sick/Vacation/Holiday
? Profit Sharing Program/401k
? Medical/Dental/ and much more

For more information please visit our website at www.autochlor.net or find us on Facebook at www.facebook.com/autochlor .

  • Location: Atlanta, GA
  • Compensation: $10 – $13/hour
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


Service Technician (850) (Atlanta, GA)

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OFF 5TH – Merchandise Team Associate 10067 Job in Petaluma 94952, California US

January 9th, 2012

A Proud Tradition

From the moment we opened our doors on September 15, 1924, Saks Fifth Avenue has been more than a world renowned shopping emporium, more than an international fashion authority: it has been a cultural phenomenon.

We are an icon of the New York City landscape that remains equally present in the hearts and minds of people all over the world.

We love to help people look good and feel great! Our purpose reaches way back to the very essence of our brand: to set the standard for the most exceptional and fulfilling retail experience.

Ambassadors of Style

At Saks Fifth Avenue, a gentle manner, careful consideration of others and an ability to assess customers needs are an absolute necessity.

Our Associates bridge the gap between strangers by approaching every customer as a potential friend.

To be chosen to work at Saks is to be given an important responsibility: The fulfillment of our customers dreams.

In an ever-evolving world, that is our unchanging promise.

What Sets Us Apart?Our high-performance Associates’ skill, enthusiasm and commitment to making people look good and feel great.

Position Description: Performs merchandising tasks that drive sales, profitability and an exceptional customer experience.

Performs tasks that support company merchandising standards and brand consistency while maintaining a safe and friendly customer environment including: Expedites the receiving and processing of all merchandise

Unpacks, hangs/folds goods and secures security tags

Prices merchandise

Performs monthly hard markdown process

Performs ticket sweeps and reticketing

Delivers merchandise to departments and places according to visual directives

Sets directives with proper signage

Replenishes merchandise on selling floor

Maintains back of house in a organized and clean manner

Delivers supplies to registers

Conducts merchandise transfers, customer sends, and RTVs

Processes damages

Adheres to mismate program

Participates in floor moves

Participates in inventory process

Performs all responsibilities to achieve individual and store goals

Supports the Selling and Service Program

Performs all responsibilities to achieve individual and store goals

Supports the store's shortage and theft awareness program and advises management of any unusual activity using the various reporting methods provided by the company (Alertline, Open Door Policy, contacting Asset Protection or Human Resources team)Follows all store policies and procedures regarding safety and security

May process customer sales transactions according to checkout standards as needed

Additional responsibilities as assigned

Qualifications: High school diploma or equivalent

Ability to work a flexible schedule, including evenings and weekends as necessary

Effective communication skills required (emphasis on listening skills and verbal skills)Ability to work independently, handle multiple tasks in a high volume environment Excellent customer service and problem solving skills

Ability to operate equipment such as radios, POS register, ticket scanners, sensors, sensor removers, and telephone
OFF 5TH – Merchandise Team Associate 10067 Job in Petaluma 94952, California US

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PrePress/Graphics (Northwest Atlanta)

January 2nd, 2012

PrePress/Graphics Department looking for hardworking individual able who can multitask and take on various projects with authority & a “do what it takes” attitude. Great attitude and communication skills a must. Job specifications include but are not limited to the following:

Preflighting new customer files
Typesetting
Ripping files to 4 color press/digital press
Plate making for 2-3 color presses
Some graphic design
Customer Service
Running Konica Minolta digital copiers
Various equipment maintenance

Software/Technical Qualifications –
Adobe InDesign
Adobe Illustrator
Adobe Photoshop (Plus)
Microsoft Office
Quark Xpress (Plus)
Corel Draw (Plus)
Mac & PC based
Must send resume, portfolio a plus!!

Excellent pay and benefits

  • Location: Northwest Atlanta
  • Compensation: Based on experience please send with resume
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


PrePress/Graphics (Northwest Atlanta)

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Customer Service Administrator Job in Phoenix 85040, Arizona US

December 28th, 2011

* Interface with the online billing and service management system based on Oracle Software

* Interface with field service and inspection staff on a daily basis to close service calls and process billings

* Scan documents and attach them to the service call in the online system

* Keep accurate documentation in Excel for billing variations by customer

* Handle credit/rebills to minimize billing errors

* Time Management is a critical function of this position.

Must be able to handle multiple tasks concurrently and minimize error rates

* Backup phone support for district office

* Manage minimum billing per day requirement of the job

* Interface with customers where billing questions arise and work to satisfactory resolution

* Process hard copy service reports through scanning and filing

* Successfully work with Windows 2007 based products including Word, Excel and Power Point

* Utilize pending inspection reports from ACE (Oracle System) to schedule all monthly fire life safety inspections

* Prioritize work based on specific criteria and schedule accordingly

* Work with inspection teams to coordinate their schedules around customer requirements

* Extensive phone work confirming hard schedules with customer locations and posting the results on the inspection calendar

* Adjust for missed inspections and customers calling to reschedule work

* Remain closely connected to the inspection scheduling process to anticipate work lulls and fill them

* Close all inspection in ACE/Oracle prior to the end of the calendar month

* Daily review of inspection reports from inspectors to be filed on the district data drive

* Maintain on time inspection delivery at

99. 5% or higher rate

* Handle calls from customers wanting copies of inspection reports

* High School Diploma or equivalent

* Unrestricted Ability to work in the United States

* Computer literate-Windows Applications

* Valid Driver's License
Customer Service Administrator Job in Phoenix 85040, Arizona US

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Project Management – Regional Service Supervisor/Dir. of Facilities (Atlanta, GA)

December 25th, 2011

At Alliance Residential Company, we do everything we can to make sure our Associates not only have great careers, but great lives as well. We offer defined career paths, including Company-paid training, competitive compensation and benefit packages, a professional apparel program, housing discounts, flexible hours and much more. Come join our growing team today!

The Director of Facilities provide Communities with a high level of expertise and support in the areas of operations and maintenance, expense control, capital planning and implementation and physical risk mitigation.

**Please apply directly using this link: https://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=ALLRESCO&cws=1&rid=2605

**Please check your junk maibox for the assessment test after applying online.

Primary Responsibilities:

?To develop and oversee the Operations and Maintenance Manual (OMM) for their assigned portfolio of communities.

?To develop, oversee and implement the Capital Improvement Plans (CIP) and strategies for their assigned portfolio of communities.

?To develop, oversee and implement Regional Pricing Initiatives (RPI) and maintenance related expense analysis for their assigned portfolio of communities.

?Perform physical property and initial capital cost assessments during due diligence (DD) and community acquisition.

Requirements:

?3-5 Years of Project Management experience

?Experience handling a portfolio containing 20+ communities

?Bachelors Degree is preferred

*For more employment opportunities with Alliance Residential, please, visit www.workatalliance.com!

  • Location: Atlanta, GA
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


Project Management – Regional Service Supervisor/Dir. of Facilities (Atlanta, GA)

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Director of Service Delivery (North Atlanta)

December 15th, 2011

Atlanta based IT firm is a leading managed service provider of network, applications and services with expertise in voice, data, wireless, video, and Voice over IP (VoIP). We assess, design, build, deploy, and manage networks. Our network support capabilities range from simple IT moves, to Call Center application management to remote network performance management. All these capabilities assure that our clients’ networks operate at optimal performance with maximum cost-efficiency.
Our firm helps our clients’ control the largest single cost of business technology – the hidden costs of lost time and productivity due to technical problems. They get all the benefits of having a fully staffed IT department at hand for a tiny fraction of the cost to physically hire an in-house team. Further, we are at our clients’ service 24x7x365.
The Director, Service Delivery is a role designed to oversee and manage the day to day activities of our Service Delivery and Support Specialists.
Primarily, this role acts in a managerial capacity to ensure quality services are provided to the customer base, to improve processes and practices, and to ensure effective communications at all times.
The Director, Service Delivery develops an effective and workable framework for managing and improving customer IT service delivery. They motivate the team to adhere to IT best practices and deliver outstanding customer service and satisfaction. They will use their experience and knowledge to train, mentor and familiarize new hires with help-desk and technical support requirements.
This role requires a unique individual who will be both an interface to customers at all levels, and speaks with a high level of technical understanding.

ESSENTIAL DUTIES / RESPONSIBILITIES:
In general, perform the following tasks, as well as maintain knowledge and ability to perform, train and mentor other individuals in the day to day functioning of the group:
Operational Management
? Oversee all day-to-day operational activities of the organization’s 24×7 support operations
? Manage the day- to- day activities of the service delivery and support specialists
? Understand and be able to execute the most basic functions of all members of the team
? Available to assist his/her team members for major issues, outside of normal working hours
? Can fill in for any member of the team in the event of a manpower shortage
? Addresses complicated support issues that are escalated to them by team members
? Handle crisis management for customer situations
? Manage new customer on-boarding process, and other customer project work
? Perform post-mortem analysis of major events
? Create, implement and manage an on-going staff training program
? Ensure good communications within team and with other departments

  • Location: North Atlanta
  • Compensation: $50,000-$80,000 per year plus medical
  • Principals only. Recruiters, please don’t contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.


Director of Service Delivery (North Atlanta)

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