Call Center Technical Support (Buckhead)
Staffing Priorities is recruiting for experienced Call Center Technical Support Team Members to work with an exciting and fast-growing company in Buckhead! These opportunities are direct hire!
The primary responsibility of the Level II Technical Support Team member will be to provide expertise and general support to customers who are calling in requesting technical assistance.
Here, you will discover a culture that grows through challenge. That evolves by being flexible. Put your best to work for us, and discover extraordinary opportunities for growth.
Qualifications
Qualifications for the Level II CSR:
? HS Diploma or equivalent is required
? Strong communication skills in the English language
? MS Office Experience (MS Word and Excel) is required
? Experienced in ISP support
? Knowledge of computer hardware, network, operating systems, software and protocols
? Knowledge of client server technologies
? Knowledge of email and associated protocols
? Knowledge of home networking, use of area wireless technologies, wireless home technologies
? Applies knowledge/skills to activities that often vary from day to day
? Demonstrates a moderate level of knowledge and skills in own function
? Requires little assistance with standard and non-standard requests
? Solves routine problems on own
? Works with supervisor to solve more complex problems
? Prioritizes and organizes own work to meet agreed upon deadlines
? Works with others as part of a team
We are also recruiting for:
? Team Leads who have team management experience (Bachelors Degree required)
? QA candidates who have and understanding of monitoring systems and contact monitoring/rule based experience (High School diploma or equivalent)
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
Our client operates a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Candidates will also be required to pass a very thorough criminal background check.
Hours of Operations:
8:00am-5:00pm M-F
Please send your resume in MS Word format
- Location: Buckhead
- Compensation: $11 per hour
- Principals only. Recruiters, please don’t contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.