IT Account Manager (Atlanta (near Norcross))
A well established IT product and services company is seeking a well qualified SMB IT professional to provide high quality consulting and technical services to its customers both onsite and remotely.
Position: IT Accounts Manager
Hours: Full Time
Summary: Create happy customers by providing high quality technical work while maintaining an ongoing relationship. Listen to the needs of customers and provide technology solutions. Ensure that customers have technologies and policies in place to provide the desired levels of security, reliability and functionality. Provide referrals to the sales department. Assist in developing solutions and closing sales. Keep up with existing and emerging technologies.
Responsibilities include:
Providing On-site and remote support primarily for windows networks
Identifying new work and providing recommendations to customers
Refer potential projects to sales force as necessary
Maintain accurate and timely records on work performed and customer configurations
Maintaining excellent communications with the service manager and other team members
Requirements: Great people skills and ability to manage customer expectations.
Superior Troubleshooting ability.
Ability to create and follow structured work plans.
Minimum 2 years of applicable experience, including phone and/or on-site technical support experience for small businesses.
Minimum of one industry certification.
Knowledge of Connectwise a plus.
Some travel required.
Reliable Transportation required.
Compensation: 35-55K annual salary with growth potential
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- Location: Atlanta (near Norcross)
- Compensation: 35-55K annual salary with growth potential
- Principals only. Recruiters, please don’t contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.