Customer ProjPrgm Mgr IV Job in San Jose 95101, California US
HP is a leading global provider of products, technologies, solutions and services to consumers and business.
The company’s offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing.
Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets.
We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers1 Manages customer project delivery Revenue as detailed in Impact section Very large/ complex/ single or multiple region High risk High complexity legal and commercial issue
2. Manages project financials including P&L Meets or exceeds Solution Opportunity Approval andf Review (SOAR) approved budgets Provides reliable financial forecasts to HP Services (HPS) managemen
3. Manages business development Identifies and develops new opportunities with client Supports early qualification and opportunity assessment for large and complex opportunities Acts as opportunity manager for high risk deal
4. Manages client relationships Manages upper level client delivery relationships Frequently represents the organization to external customers/client
5. Manages project team Manages internal as well as external resources with a team size less than 40 people Mentors and encourages skill development of project team members Provides detail performance review input and development recommendations for team members Delivery or opportunity management with significan’t impact on HP Services revenue approximately $2M-10M or transition/ transformation for a more complex $50M-100M (Gold level) deal
Education and Experience Required: First Level University degree 7 years experience in project management or in like roles/businesses Knowledge and Skills Required: Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.
Speaks with authority to most layers of depth related to project management methods Makes use of and contributes to HP s Program Manager (PM) Professions community Project Management Professional (PMP) Certified Critical Competencies to Drive Business Results: Customer Engagement/Program Knowledge Actively develops and incorporates profound understanding of client factors when planning and executing client project/program activities Program Execution Applies understanding of project/program requirements to execute day-to-day implementation Program Tracking and Reporting Continuously mines program data to assess overall contribution of program to business success Program Improvement Continuously monitors, troubleshoots, and improves program to ensure program effectiveness Program Troubleshooting Resolves program issues quickly to maintain client satisfaction while protecting HP's interests Program Team Management Effectively manages and develops project team to achieve project/program objectives Services Support Policies & Procedures Applies understanding of HP service organization and functions to support internal and external customer requests Program Improvement Continuously monitors, troubleshoots, and improves program to ensure program effectiveness Program Management Methods Applies program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals HPS/BU Business Context Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration HPS/BU Solutions Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold Change Management Develops methods for supporting innovation and change across the organization
Customer ProjPrgm Mgr IV Job in San Jose 95101, California US